Before you order
Share your material, process, capacity and operating requirements. We help identify suitable models and discuss equipment configuration and technical questions.
During your project
Our team discusses the quotation and order requirements, coordinates production and delivery updates, and helps prepare the equipment information needed for your project.
After delivery
Technical assistance covers installation, operation, troubleshooting and maintenance. Contact our team to discuss training, spare parts and the warranty support applicable to your equipment.
Help us understand your application
For a new equipment enquiry, include the material to be processed, working capacity, temperature range, required vacuum and available utilities. Tell us whether you need a standalone instrument or supporting equipment for a wider process.
For an existing machine, provide the model, serial number where available, a description of the issue and any relevant photos or operating observations. These details help our team identify the information needed to assist you.
Warranty, maintenance and spare parts
Please contact our team to confirm the warranty terms that apply to your equipment and order. We can discuss the reported issue, maintenance needs and the availability of suitable replacement parts.
Before returning equipment or arranging a repair, contact us so that the next steps can be agreed.